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Store Regulations

Internet Store Regulations Classico. BY KRZYSZTOF LACHOWSKI

– defining, among others, the rules for concluding sales agreements via the store, containing the most important information about the Seller, the store, and Consumer rights.

 

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements for Using the Store
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order Fulfillment
§ 7 Right of Withdrawal from the Contract
§ 8 Exceptions to the Right of Withdrawal from the Contract
§ 9 Complaints
§ 10 Personal Data
§ 11 Disclaimers
§ 12 Provisions Regarding Buyers Who Are Not Consumers
Appendix No. 1: Sample Withdrawal Form

§ 1 DEFINITIONS

Business days – days from Monday to Friday, excluding days legally free from work.
Account – a free function of the Store regulated by a separate regulation (electronic service), thanks to which the Buyer may create their personal Account in the Store.
Consumer – a Consumer within the meaning of the provisions of the Civil Code.
Buyer – any entity purchasing in the Store.
Regulations – these regulations.
Store – the online store Classico. BY KRZYSZTOF LACHOWSKI, run by the Seller at: www.krzysztoflachowski.com

Distance contract – a contract concluded with the Client within an organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, using one or more means of remote communication up to and including the conclusion of the contract.
Seller – KRZYSZTOF LACHOWSKI, NIP 6572985655, company headquarters: os. Na Stoku, nr 63A, lok. 102 25-437, Kielce

§ 2 CONTACT WITH THE SELLER

  1. Postal address: os. Na Stoku, nr 63A, lok. 102 25-437, Kielce
  2. Email address: contact@krzysztoflachowski.com
  3. Phone: +48 694 778 026

§ 3 TECHNICAL REQUIREMENTS FOR USING THE STORE

  1. For the proper functioning of the Store, the following are necessary:
    • A device with Internet access
    • A web browser supporting JavaScript and cookies.
  2. In order to place an order in the Store, in addition to the requirements specified in sec. 1, an active email account is required.

 

§ 4 SHOPPING IN THE STORE

  1. Prices of goods visible in the Store are total prices for the goods (gross) – they include VAT.
  2. The Seller emphasizes that the total order price consists of the price of the goods indicated in the Store and the delivery costs, if a delivery method other than personal collection is chosen.
  3. The chosen product to purchase must be added to the cart in the Store by clicking the “add to cart” icon.
  4. The Buyer selects from those available in the Store: the method of delivery and the payment method for the order, and provides the data necessary for the execution of the order.
  5. The order is placed at the moment of confirming its contents and accepting the Regulations by the Buyer.
  6. Placing the order is tantamount to concluding a sales contract between the Buyer and the Seller.
  7. The Seller will provide the Consumer with confirmation of concluding the sales contract on a durable medium no later than at the time of delivery of the goods.
  8. The Buyer may register in the Store by creating an Account or make purchases without registration by providing their data each time when placing an order.

 

§ 5 PAYMENTS

  1. The payment for the placed order may be made, depending on the Buyer’s choice:
    1. By ordinary bank transfer to the Seller’s bank account.
    2. By payment card (The entity providing online card payment processing is Autopay S.A.):
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Maestro
    3. Via a payment platform:
      • The entity providing online payment service is AutoPay S.A.
    4. Cash on delivery, i.e., in cash upon delivery of the goods to the Buyer.
  2. The entity providing online payment service is AutoPay S.A.
  3. If the Buyer chooses prepayment, the order must be paid within 7 business days from placing the order.
  4. The Seller informs that for certain payment methods, due to their nature, payment using that method is possible only immediately after placing the order.

§ 6 ORDER FULFILLMENT

  1. The Seller is obliged to deliver the goods without defects.
  2. The order fulfillment time is indicated in the Store and may vary depending on the product.
  3. In the event that the Buyer has chosen to pay in advance for the order, the Seller will proceed to fulfill the order after receiving the payment.
  4. If, within one order, the Buyer has purchased goods with different delivery times, the order will be completed within the time appropriate for the goods with the longest delivery time.
  5. Goods are delivered only within the territory of the Republic of Poland.
  6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
    1. Via a courier company
    2. To InPost parcel lockers
  7. The Buyer may collect the goods personally at the company’s premises during its opening hours.
  8. In the case of personal collection chosen by the Buyer, the goods will be ready for pickup on the indicated order fulfillment date, or, if the Seller has specified a shipping date, on that date.

§ 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The Consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The period for withdrawal from the contract expires after 14 days from the day:
    1. On which the Consumer came into possession of the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
    2. On which the Consumer came into possession of the last of the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the last of the goods – in the case of a contract obliging the transfer of ownership of multiple goods delivered separately.
  3. To exercise the right of withdrawal from the contract, the Consumer must inform the Seller, using the contact details specified in § 2 of the Regulations, of their decision to withdraw from the contract by way of an unequivocal statement (for example, a letter sent by post or information sent by email).
  4. The Consumer may use the model withdrawal form placed at the end of the Regulations, but it is not mandatory.
  5. To keep the deadline for withdrawal from the contract, it is sufficient for the Consumer to send information concerning the exercise of their right of withdrawal before the deadline expires.

CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT

  1. In the event of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from them, including the costs of delivering the goods (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest usual delivery method offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the Consumer’s decision to exercise the right of withdrawal from the contract.
  2. The Seller will refund the payment using the same means of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution, and in any case the Consumer will not incur any fees in connection with this refund.
  3. The Seller may withhold the refund until receiving the goods back or until the Consumer provides proof of having sent back the goods, whichever occurs first.
  4. The Seller requests that the goods be returned to the address specified in § 2 without delay, and in any case no later than 14 days from the day on which the Consumer informed the Seller about withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the expiry of the 14-day period.
  5. The Consumer bears the direct costs of returning the goods.
  6. The Consumer is liable only for the reduction in the value of the goods resulting from using them in a manner other than necessary to establish the nature, characteristics and functioning of the goods.
  7. If, due to its nature, the goods cannot be returned by ordinary mail, the Consumer will also have to bear the direct costs of returning the goods. The estimated amount of these costs will be provided by the Seller in the description of the goods in the Store or when placing the order.
  8. In the event that funds must be returned for a transaction made by the Customer with a payment card, the Seller will refund the amount to the bank account assigned to the Buyer’s payment card.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The right to withdraw from a distance contract does not apply to the Consumer with respect to the contract:
    1. In which the subject of performance is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy their individualized needs.
    2. In which the subject of performance is an item that deteriorates quickly or has a short shelf life.
    3. In which the subject of performance is an item delivered in sealed packaging, which cannot be returned after opening due to health protection or hygienic reasons, if the packaging has been opened after delivery.
    4. In which the subject of performance are things which, after delivery, due to their nature, become inseparably connected with other things.
    5. In which the subject of performance are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery.
    6. For the delivery of newspapers, periodicals or magazines, except for subscription contracts.
    7. Where the price or remuneration depends on fluctuations in the financial market, over which the entrepreneur has no control, and which may occur before the expiry of the withdrawal period.
    8. For the delivery of digital content which is not recorded on a tangible medium, if the performance began with the Consumer’s express consent before the deadline for withdrawal from the contract and after the Seller informed them of the loss of the right of withdrawal.

 

§ 9 COMPLAINTS

  1. In the event of a defect in the goods, the Buyer has the right to complain about the defective goods on the basis of the warranty regulated in the Civil Code or on the basis of a guarantee, if such a guarantee was granted.
  2. Using the warranty, the Buyer may, on the terms and within the deadlines specified in the Civil Code:
    1. Submit a statement on price reduction
    2. In the case of a significant defect – submit a statement on withdrawal from the contract
    3. Demand replacement of the item with a defect-free one
    4. Demand removal of the defect
  3. The Seller requests that complaints under the warranty be submitted to the postal or electronic address indicated in § 2 of the Regulations.
  4. If it turns out that in order to consider the complaint it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver the goods, in the case of a Consumer at the Seller’s expense, to the address specified in § 2 of the Regulations.
  5. If the goods were additionally covered by a guarantee, information about it, as well as about its conditions, is available in the product description in the Store.
  6. Complaints regarding the operation of the Store should be directed to the e-mail address indicated in § 2 of the Regulations.
  7. The Seller will review the complaint within 14 days.

OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND CLAIMS

  1. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may, among others, make use of:
    1. Mediation conducted by the territorially competent Regional Trade Inspection Office, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspection Offices can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
    2. Assistance from the territorially competent permanent consumer arbitration court operating at the Regional Trade Inspection Office, to which a request for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
    3. Free assistance from the municipal or district Consumer Ombudsman.
    4. The online ODR platform available at: http://ec.europa.eu/consumers/odr/.

 

§ 10 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer while using the Store is the Seller.
  2. The Buyer’s personal data is processed based on the contract and for the purpose of its execution, in accordance with the principles set out in the General Data Protection Regulation of the European Parliament and Council (EU) (GDPR). Detailed information regarding the processing of data by the Seller is included in the privacy policy published in the Store.

§ 11 DISCLAIMERS

  1. It is prohibited for the Buyer to provide content of an unlawful nature.
  2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Regulations. The contract is concluded for the duration and purpose of fulfilling the order.
  3. Contracts concluded under these Regulations are concluded in the Polish language, unless both parties decide otherwise.
  4. None of the provisions of these Regulations exclude or in any way limit the Consumer’s rights arising from legal regulations.

§ 12 PROVISIONS REGARDING BUYERS WHO ARE NOT CONSUMERS

  1. The right of withdrawal from a distance contract does not apply to an entity other than a Consumer.
  2. All liability of the Seller towards a Buyer who is not a Consumer is limited to the amount of the order placed by the Buyer.
  3. The Seller’s liability under the warranty towards a Buyer who is not a Consumer is limited to one year from the date of delivery of the goods to the Buyer.
  4. In the event of a dispute with a Buyer who is not a Consumer, the competent court shall be the court having jurisdiction over the Seller’s registered office.

 

Appendix No. 1 to the Regulations

Below is a sample withdrawal form that the Consumer may, but is not obliged to, use:



WITHDRAWAL FORM TEMPLATE
(this form should be completed and sent only if you wish to withdraw from the contract)

Krzysztof Lachowski
os. Na Stoku, nr 63A, lok. 102 25-437, Kielce
email address: contact@krzysztoflachowski.com

 

– I, ........................................................................., hereby inform you of my withdrawal from the sales contract of the following items:

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

– Date of receipt .........................................................................................................................................................................................................

– Name(s) of the Consumer(s) .....................................................................................................................................................................

– Address of the Consumer(s) ......................................................................................................................................................................................

....................................................................................................................................................................................................................................

.............................................................................................
Signature of the Consumer
(only if this form is submitted in paper version)


Date ............................................

(*) Delete as appropriate.